DENIED ACCESS TO MY FUNDS, LEFT STRANDED IN A FOREIGN COUNTRY FOR 2 WEEKS NOW!!!

I travelled out of South Africa, prior to traveling I went to Capitec to find out if there was anything necessary to do as I wanted to be able to transfer my funds once I have successfully opened an international bank account. I was told that I would be able to use my App to transfer funds which I later attempted doing, and I could not. After struggling for days to call the Bank, I was told that I needed to open a Forex account with Mercantile bank which would take 5 days. I needed my money for a car for my new job. Terrible service I got, everyone kept telling me to call this and that which they did not consider the costs on my side. After 2 weeks the bank de-activated my bank card which leaves me with zero access to my funds. I have had to send my 14 year old daughter (girl child) to walk to a branch (Southgate) and they still did not assist. TERRIBLE SERVICE!!! Impacting on the safety of my daughter, my health and well-being and my new job.

CAN'T BUY FOOD - FOOD GOES OFF QUICKLY, WE BUY EVERY 3 DAYS CAN'T BUY PETROL CAN'T BUY CLOTHES FOR THE WEATHER AND FOR WORK MY NEW JOB IS BADLY IMPACTED BY THIS I AM STRESSED, THIS IS BAD FOR MY MENTAL HEALTH

No option for my international number, here it is:

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