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Trevor N
1 reviews | Active since Feb 2015
06 Oct 2021, 16:59
Denied access to my funds
I have a Capitec credit card and a loan with Capitec which is in 1 month arrears and of which arrangement is in place to pay the arrears. The credit card is NOT in arrears whatsoever and never missed any payments on it, now I lost my saving card so I transferred all the money that was on my savings account so that I could transact using the credit card. Now I’m told I can’t access the funds in the credit card because my loan is in arrears to which arrangements are in place I’m left stranded with no cash to go through the month!!! @capitec I need the money I transferred from my savings!!!!
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Replies (2)
Capitec Bank's replyOfficial
07 Oct 2021, 07:07Good day Trevor Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply07 Oct 2021, 07:07
Official
Good day Trevor Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Trevor N's updateReviewer Update
07 Oct 2021, 08:56I’m still waiting for your response I need the money that I transferred to my credit card. How am I supposed to go to work while you “explore the matter”?
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Trevor N's update07 Oct 2021, 08:56
Reviewer Update
I’m still waiting for your response I need the money that I transferred to my credit card. How am I supposed to go to work while you “explore the matter”?