Delays in payment of funeral claim

I am so disappointed by the poor service I have received from Capitec. I submitted a claim from atheir funeral policy on the 21st November 2024 which I got a response that it will be processed soon. Hours later I received an sms from them saying there's a technical issue and I will receive updates on the status of the claim. Itbis now the 28th November, no update nothing from them.

I have been banking with Capitec for years and I took a gamble and trusted them with my uncle's funeral and this is what they do. I never expected this from them, it's really disappointing.

There's no way I would ever recommend them to anyone after what they put us through at such a difficult time. The worst part of it is that they deducted the premium for my uncle whom has passed away.

I will be canceling the rest of my policies , they have really failed on this one.