Delays in card blocking by Capitec resulted in my father who’s a pensioner losing money

My father who is a pensioner was ****** and they took his card and pin. My sister called Capitec to block the card right in time before anything could have happened. Due to Capitec’s delay in cancelling the card, the ******* managed to withdraw money out of my father’s account. I subsequently called Capitec to lay a complaint to a manager and I was left holding for almost 30 minutes and I was told the manager is busy with another client. Like I said my father is a pensioner and he has now lost his money due to the horrible service offered by Capitec employee whilst this could have been prevented had they acted quickly. How do you expect a pensioner that has been ****** to be able to speak to the phone???????!!!!!! Like HOW?!!!