LM
Lerato M
1 reviews | Active since Nov 2015
16 May 2021, 18:41
Delayed service
I've called the capetic bank call centre a couple of times a few weeks ago and requested to be assisted with a reversal on an online payment done by mistake just after i made the payment but I've been told that il be assisted in 5-7 working days by Lulama and called again and Lindiwe told me to continue waiting they will get back to me and the reversal won't be 5-7 days but 14days however I've waiting till this day no one has gotten back to me and i desperately need this money. Had i known that the call centre service is so delayed,maybe i would have gone to branch but i have a new born infant and its just been mere weeks that I've just given birth. You please assist me with the reversal.
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Replies (4)
Capitec Bank's replyOfficial
17 May 2021, 05:59Good day Lerato
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 May 2021, 05:59
Official
Good day Lerato
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LM
Lerato M's updateReviewer Update
19 May 2021, 20:09I had to go into the Signet Terrace branch to try and get assistance but the capetic call Centre was called and I was told that there’s no turn around time for a reversal in there bank apparently it’s due to a “backlog” its close to a month that I’ve requested assistance from this bank with no luck. I’ve even run out of money calling their useless call Centre. By this far this is the worst bank ever at their worst delayed service. Its unacceptable to treat clients the way they do! It’s clear that I can’t relay you as a bank to assist me as a client. Why than promise that you will assist and than end up leaving me hanging?!
LM
Lerato M's update19 May 2021, 20:09
Reviewer Update
I had to go into the Signet Terrace branch to try and get assistance but the capetic call Centre was called and I was told that there’s no turn around time for a reversal in there bank apparently it’s due to a “backlog” its close to a month that I’ve requested assistance from this bank with no luck. I’ve even run out of money calling their useless call Centre. By this far this is the worst bank ever at their worst delayed service. Its unacceptable to treat clients the way they do! It’s clear that I can’t relay you as a bank to assist me as a client. Why than promise that you will assist and than end up leaving me hanging?!
LM
Lerato M's updateReviewer Update
26 May 2021, 12:40How do you close my matter before helping me, I’ve requested to be assisted with a reversal and I’ve been waiting for over a month. I have called the call center so many time and even busted the branch because I don’t have money to call your call center. You really being inconsiderate to your clients. I’ve been waiting for your assistance what exactly do you need me to explain further from what I’ve already explained that I need to be assisted with a reversal of an online payment I did. I have explained this to 20 of your consultants!
LM
Lerato M's update26 May 2021, 12:40
Reviewer Update
How do you close my matter before helping me, I’ve requested to be assisted with a reversal and I’ve been waiting for over a month. I have called the call center so many time and even busted the branch because I don’t have money to call your call center. You really being inconsiderate to your clients. I’ve been waiting for your assistance what exactly do you need me to explain further from what I’ve already explained that I need to be assisted with a reversal of an online payment I did. I have explained this to 20 of your consultants!
LM
Lerato M's updateReviewer Update
26 May 2021, 12:47Are you contacting me send me funds over the phone call? What’s the point of calling me if you honestly failing to assist me with what I’ve been asking for from April? Cape tic has no sense of urgency to help their clients. I have given the details of my call the first time and it was recorded in the system by lulama and called again to follow up Lindiwe surely alrecorded the information also. Went to the Signette Terrace branch they also called the call center and recorded the information. What’s taking so long for me to be assisted and why don’t you have a turn around time to assist clients on matters that you as a bank claim that you will help us but end up just giving us a million reference numbers and claiming that you tried calling me? “Tried calling me to verify what” That I have not honestly explained over a month to do many people already. How hard is it me to count on you as my banker? Capetic is just toying with clients time and money!!!
LM
Lerato M's update26 May 2021, 12:47
Reviewer Update
Are you contacting me send me funds over the phone call? What’s the point of calling me if you honestly failing to assist me with what I’ve been asking for from April? Cape tic has no sense of urgency to help their clients. I have given the details of my call the first time and it was recorded in the system by lulama and called again to follow up Lindiwe surely alrecorded the information also. Went to the Signette Terrace branch they also called the call center and recorded the information. What’s taking so long for me to be assisted and why don’t you have a turn around time to assist clients on matters that you as a bank claim that you will help us but end up just giving us a million reference numbers and claiming that you tried calling me? “Tried calling me to verify what” That I have not honestly explained over a month to do many people already. How hard is it me to count on you as my banker? Capetic is just toying with clients time and money!!!