Delayed refund on Capitec ATM **** in East London

I am writing this review on behalf of my aunt who has been ****** money on an ATM in June 2018. Her name is Tandi Mbebe. She was withdrawing money at a capitec ATM in East London. She inserted her bank card and punched in her pin number. When she was supposed to get the money the bank card didn't come out and the money. She had about R7000 in her account. She then went to the nearest branch to report the issue. While she was there, there were notifications about withdrawals on her account. This person even purchased liqour with her bank card. She has been refunded something around R2000 so far. She needs an intervention since is delaying to pay back the total. Response to this review may be forwarded to my email and I will send her phone number for further communication. Thanks