Delayed refund by Capitec bank

On the 30st of May 2024, I reported a ***** incident to capitec Bank in Kathu in the Northern Cape. My case was registered under incident number 11***. I also opened a case at the police station and submitted an affidavit to that effect to Capitec stating my case after I was ****med an amount of R13 500 by one of Capitec's account holders (client).

On Tuesday this week, I called the Petermarisburg ***** department of capitec and a certain Mr Isel told me that the funds had been secured and are now with Capitec waiting to be refunded to my account but that they wanted certain documents from me. I asked him what documents, and after enquiring from someone he told me that they have everything and I should expect an email stating when I will get the refund. There was nothing sent to me to this day. Yesterday the 23 I went to a capitec branch only to be told that my case had been closed and no reason was recorded. It also stated on their computer screen that they are waiting for a third party which the consultant said it could be the other bank, I corrected her that the money was paid between capitec accounts and not a different bank. She said she will send an email to the ***** unit for them to respond to me.

I feel that Capitec is not taking my matter seriously and the money I was ****med to pay was for my bond payment as the person made me believe that she was calling from a debt review company. I went under debt debt review in February this year and this person had all information regarding my matter. She said I had to cancel the debit order and pay directly into the capitec account that she provided. I trusted her bec she bad been calling me for over two weeks with accurate and confidential information known only by myself, debt review company, and standard bank.

I need help from Hellopeter because I heard how effective your services are.

My name is Tebogo Colin Moroka. ID *** Cellphone number ***

Thank you in advance.