Delayed Internet Payment from Capitec to an FNB Account

Can Capitec process or advise me how long does it take to process a payment that was done on Thursday, 30 April 2020 and up to this day that payment has not reflected to my account (FNB Account). I called FNB and I was told the is not much to do because FNB is the receiver Capitec has to investigate why the are delays regarding this payment. Today it's 7 May 2020 I still have not received the money. Everyday I call but I don't get a valid reason why it is taking this long for this amount to be cleared.