Delayed funeral claim

I have a funeral policy with capitec ans lodged a claim which has not paid out after submitting all the required documents and going to the branch 3 times. I had to postpone the funeral from Saturday to Monday morning with hope I will receive the money before then. Am honestly not happy with the service that am receiving from capitec.How am I suppose to bury my husband,do you guys understand the trauma and stress that I'm under only for a bank that I trusted to forbid me to bury my husband.since the delay from your 4 working hours pay out promise till today,who is going to pay for the extra cost incurred from this. I regret joining this funeral policy and il make sure everyone that I know hears of this ******* and disgusting experience that I have suffered from you guys.you better make sure the money is in by Monday MORNING or il be bringing the body to one of your branches and you will see to finish