BN
Busi N
1 reviews | Active since Jul 2021
03 Dec 2021, 13:29
DELAYED FEEDBACK!!
Hi
My name is Thabisile Ndukula and i would like to share my story. it is with great disappointment that @CAPITEC has to make it's own client find alternative help before they actually come forth with proper assistance. On the 3rd of November 2021 I made a payment that amounts to R35 000 in an account that belongs to Mavuso as I was purchasing some goods, upon confirmed failed delivery for the parcel I QUICKLY filed a case and submitted all required documents with CAPITEC for further investigations. It has been a month already and I have not heard any feedback. Please kindly assist. Thanking you in advance.
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Replies (2)
Capitec Bank's replyOfficial
03 Dec 2021, 13:31Good day Busi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Dec 2021, 13:31
Official
Good day Busi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 21:03Hi Busi
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 21:03
Official
Hi Busi
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank