Delayed Capitec feedback

On the sixth of June I went to Capitec branch in Nelspruit to reverse the funeral policy amount that was deducted in my account as the policy was cancelled,so now until today my money is still hanging and when I go to other branches the tell me that they are waiting for the response from insurance company and now is been almost a month,in this case it means even if the client can claim during death ,I don't think the process will be faster and I won't wish to recommend it for friends and family.