CV
Charne V
1 reviews | Active since Feb 2015
03 Mar 2026, 09:27
Delay Tactics
My second complaint in less than a week. An incorrect email address was provided by an employee. Is this because they are ***********, or are you deliberately trying to delay the processing of a claim? Also, why are your employees sending a link taking me to Capitec's intranet, prompting me to complete my work email?!
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Capitec Bank's replyOfficial
03 Mar 2026, 10:43Good day Charne,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply03 Mar 2026, 10:43
Official
Good day Charne,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec