Delay in the external bank from the capitec bank account incorrect transfer

Iwould like to thank capitec for great service iwas having a wrong transfer to standard bank, you go extra mile to resolve the matter infortunately idid not receive my R3400 money that was incorrectly transfered on 2018 september from account ***.they said imust go back to my bank.their reference number ***. Istill owe unisa becaise iwas trying to pay school fees.can you assist again with this matter.