1 reviews | Active since Mar 2009
Delay in responding
<p>I app**** for a loan on 22 Aug 2016. I was asked to submit further documents on 23 Aug 2016. Since then capitec Bank went dead quiet. I sent two emails on 30 Aug 2016 and after 3 callsand putting the phone down twice., I spoke to someone. The information information on the system was questionable as it said they were still waiting for my documents. Both the agents were busy and I put the phone down. I was called back and was told that the agent was away on sick leave and thats why I did not get a response. I am amazed that Capitec Bank, innovative bank - not, is able to get back to their valuable clients but they do not. 7 days with no response. Very bad service. No longer need loan and cancelled application.</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Helene
In relation to our telephone conversation, I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Helene
In relation to our telephone conversation, I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank