Degrading service

My experience with Capitec hasnt been the best lately especially when it comes to the way that we as clients are dealt with, so about two weeks ago I app**** for personal loan and what makes it bad is that I had to call in repeatedly to check if my application was received however each time I called no one bothered to get back to me even now, it's sad to think that I expected more quality in the service that they as a major bank, especially with all the apps and so forth, honestly speaking I'm not satisfied nor happy as I had such high expectations for Capitec, they earnestly need to put more effort in the service they provide over the phone.