de*****ed client

i am a long time client at capitec bank my old account number is ********** 856 which i closed on saturday the 06/01/2018 due to lots of unknown debit orders and R35 charges each reversal. little did i know that i putting my self into a lions den.

on the 07/01/2018 afternoon i received a call from a guy from ********** 155 he said he was from vodacom informing me about someone who is applying for a swmi swap on my vodacom number ********** 245 i got irritated by his on and on calls and switched my phone off, lateri needed to use my phone when i switched it on i received messages from the same number iforming me that the swim swap application has been cancelled the ref number was: VUM ********** 6, from then my number was off i could not send even a call back.

i the called vodacom customer care they said they were gonna block the number and advised me to buy new sim card and make a swim swap they.ll give me my number back. In the morning of the 08/01/2018 i did as i was advised. after that i thoughti should check my bank balance since the ****** number is my cellphone banking number i then found out that i was only left with R7.20 only, i then proceeded to the bank to repoert my story.

Siphokazi served me she told me to go to the police staion and open a **********case and gave an incident number ( ********** 0) and told me to bring the case number as soon as i have it. i asked her how long is it gonna take them to resolve the issue she told me 30 working days and asked her what is the resolution gonna be and she said she does not know. i left the bank then and rushed to the police station where i found a very long qeue. nevertheless i opened the case and was asked to make an id copy and the bank sathement copy since i also needed to keep one for myself. i di that then they said i was to wait for the case number to be smsed to me as soon as the case has been registered on their system. i leftthe station at 13h15 tired and devastated.

0n the 09/01/2018 at 06h52 I received an sms from SAPS informing me about the case registration and giving me the case number: 80/1/2018 plus the station contact number: ********** 600. i started to prepare myself to go to capitec to give them the case number. by 10h00 i was at the bank, i was served by Nosipho who asked me to relate my story again and withouth even attempting to make a call she just told me to go home bcause after opening a case all was well i do not have to bring the case number to them! i got so angry and counter questioned wanting to know that if they are in the same company and the same branch why are they talking different things on the same case, she then asked me who served me she then went to Siphokazi on her way back she confirmed that the head office needs the case number, she then called the head office and gave an incident number: ********** 3 and told me that the case has been escalated to the disputed transactions. she also told me that they come back to me in eight working days. which amazed me again because with Siphokazi I have to wait for 30 working days yet with Nosipho i have to wait 8 working days.

On the 06/01/2018 i was served by Zandile, the question is why do i get someone applying for a swim swap on my number the following day justafter i have opened a new account? how does this person know that i bank with Capitec Bank? i think and believe that somehow the bank has compromised my banking profile.