De*****ed-Capitec’s Appallingly Poor Customer Service

I lodged a complaint with capitec on my account which amounted to approximately R5000 because of Uber and Bolt ***** I experienced at the beginning. Capitec says they provide their customers with a 20-30 working days to undergo the investigation and provide the me with feedback. This ***** resulted in me being unable to pay for some of my bills in the desperately financially difficult month of January, I was severely inconvenienced. I have probably called the capitec customer care line about 11 times already only to be told the same thing, which is, in short, nothing has yet been done about my case.

I am so disappointed in THE ABSOLUTELY POOR customer service I have received from capitec. When I experienced the same ***** with my Std bank cheque card, the matter was resolved within a week and the money was in my acc. I use capitec as a savings account. I cannot believe the poor handling of customer matters. I will make sure to lay this complaint on all social medias. I called again on Friday, and as you have probably guessed, this matter is still unresolved and the “investigation” has not yet started. My reference number is Ref number ***1.