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Ismail B

1 reviews | Active since Oct 2013

23 Jul 2025, 12:22

Definitely no internal communication at Capitec Bank, your account will vanish!!!!

This is my second time sharing my experience concerning Capitec, after i received relatively quick response when my personal account was frozen a month and a half back i removed the negative review. Well all was sorted including required information however i see it has not been updated on the app or my business account. I received an email 4 days back informing me my Business account will be closed, firstly Capitec I'm sent an email 2 days before the date of stated termination, secondly that account is still open. I will add that i make use of your POS units too. What gets to me is my personal account with funds has vanished yet the email sent was for my business *** fun part is there was a ticket opened on that account and all matters resolved. It seems to me there is NO Internal communication within the bank as, one would think that Mr so an so has submitted the additional required documentation, we confirmed telephonically and via email that all is in order. Yet it seems nothing was updated. How does the wrong account vanish. I was told i would recieve a call by the end of yesterday. Oh by the way even the Capitec mobile Number (Sim) has been cut. I am a South African resident, born here with a business and Fica address.

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Ismail B's update25 Jul 2025, 18:40
Reviewer Update
So the plot thickens, i finally get a response from the bank stating i was issued a notice that my account will be terminated, they send me a copy of notice dated 20th June 2025, however i have all correspondence to Capitec internally. My issues were being resolved and i reviewed daily emails and telephonic communication. So dated the 26th of June i received both telephonically and via email that my Fica documents have been updated and all is good to go no further issues. What gets to me is they own branch managers can not call them to resolve issues. Internally they need to email requests, request which i need to add they do not reply to they own Managers. When trying to make a payment to my account that's vanished it shows my VISA has expired. Since when does a person born in South Africa need a VISA to live in the country. People beware there definitely no communication internally in Capitec, nor do they update your details after attending to your matter. I feel it for those who are illiterate and can not put the puzzle together, after all we living in the stone age they do not call you, nor is there communication internally.