Definitely changing bank after this.

On the 12th the atm gave the out of service error while money was being debited into my account. An incident was reported at the branch and realised at home that the amount written on the ticket was R1000 short. I had a chat with an agent via WhatsApp and she said she updated the ticket. On the 13th a refund was done but the R1000 was missing, since then I have been in contact with capitec via phone and WhatsApp and all I get is empty promises, no one can tell me how the investigation went and when I’ll be getting my money back.