DEFINE ***** ACCORDING TO YOU... I WANT MY MONEY!!

My sister drew money from an atm, then the card got cloned. she went into the branch and advised Lucky at the Montague branch to stop it, he advised can't, as she is not the card holder. Unfortunately that same afternoon R3860 was drawn in various ways now the bank wants to tell me that it was not ***** and they are not responsible. At what ***en point is it your problem? I called in that same afternoon and spoke to Sisa *** he agreed with me regardless of who the person is, if a request to stop is put in it should be actioned. Now the bank is not releasing the cellphone numbers that were used for the data bundles and is not saying exactly were was the money drawn and yet no refund is the bottomline, this is bullsht, it is my money. You are responsible and I want the person who did not action the stop held responsible, he can pay from his pocket for all I care. How is it is not *****? Define ***** and why was it mentioned as ***** ***, why was the case logged to begin with and why wait 30days?How is it that they managed to draw beyond my daily limit? I am not happy with your service and have since closed my account and my money back. You will not push me aside.