Defective note from a Capitec ATM

Experienced the worst service at capitec bank. On the 10 of march I made a withdrawal at the blue Valley mall around 19:30 and a torn note came out of their ATM machines the branch was already closed so I could not take the note back immediately . I couldn't go back the following day. However I called them to advise of what happened and was told to take the damaged note to the nearst branch. I went back to the Blue Valley Capitec bank and explained to the lady that assisted me on the 19th of March that I had to work and could not come earlier also I called the branch soon after the incident happened and was told I could take it to any branch and no time frames were explained to me, so I was not aware that I had to take it in immediately. The lady that assisted me was not interested in any thing i had to say all she said was the note would be accepted back however she would escalate to management. Today i received a SMS saying the note would not be accpeted and no one bothered calling me to explain anything. All I got was a poorly written SMS saying the note would not be accepted. This is unacceptable. It's not my problem that they don't service their ATM machines. After all of this you can be sure I will be switching banks! Pathetic service. How can I be blamed for a defective note that came from your machine. Your company is just *****ing from the poor.