Defective cards

I write this complaint with a growing sense of frustration and disappointment, the purpose of which is to vehemently express my dissatisfaction and to demand immediate action concerning yet another faulty card with which I was recently issued.

The card is newly issued, and had hardly been used over the short period which I had it, before the chip began rusting, rendering the card useless. As I tap for my transactions, I have been prevented from using the card for its designated purpose to make payment since this ordeal.

This is my second complaint in as many months regarding the inferior quality and blatant defects of Capitec’s cards.

I find it unconscionable that a company of your stature would issue cards of such inferior quality. How are clients expected to access their funds and make payments if the card cannot be used for its intended purposes? My faith in your brand has been irreparably damaged thanks to this appalling experience. Brand new cards should not be rusting and malfunctioning; this only serves to highlight the poor quality materials which your bank is using.

Having been prevented from tapping my card as a result of the faulty card, I request that you take immediate action to address this matter. I demand that you reissue a new card at no charge.

I expect an immediate response from your bank acknowledging this matter and committing to an immediate replacement of the faulty card at no additional cost to me.

This matter demands your urgent attention.