Deeply unhappy client

I disgusted with Capitec Bank. I moved back a few months ago with the intention of staying there. But with my most recent experience with them, they have definitely lost a client and future policy holder. I was assisted by someone named Precious and Gugu Madonsela. Their attitude was condescending and belittling as if I am not a person at all. I was put on hold for over 40min, only for them to come back with no help whatsoever. I refuse to be associated with Capitec any longer. I am deeply disappointed and have lodged an official complaint.