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kgotso M

1 reviews | Active since Jul 2015

21 Nov 2018, 12:35

Deducting my account before i get paid

I have a loan with Capitec and the agreed monthly repayment is last day of every month but then capitec just deduct from my account before the agreed date and worse part is that they deduct even before pay day just today they just deducted now but i haven't received my salary as yet, i am thinking of changing bank now because they always deduct my account before pay day. i do not even know how i will get to work because they took my money which was supposed to last me until payday.

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Replies (2)
Capitec Bank
Capitec Bank's reply21 Nov 2018, 13:12
Official
Good day 

I acknowledge your posting, and have referred it to Nokuphumla Skenjana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Complaint Management
Capitec Bank


Capitec Bank
Capitec Bank's reply22 Nov 2018, 11:10
Official
Good day Mr Mashabela

Kindly note the matter has been resolved, as per our telephone discussion.

Nokuphumla SkenjanaComplaint Management Officer