1 reviews | Active since Jul 2013
Deducting money for airtime and don't send the airtime
<p>I bought via the app R250 airtime and Capitec never send me the airtime via Vodacom. Went to Tygervalley and Cape Gate Branch. Received in the meantime over 12 reference numbers and receive only excuses why Capitec cannot solve the matter. I can proof that I didn't receive the airtime and Branches gives a damn about it. Capitec took my money and pretending that they don't know about it. Customer unfriendly and most unreliable bank. They really give a s**** to solve a mistake. I will never ever rever new customer because they don't care.</p>
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Received Wednesday 2 calls from Capitec and still no outcome. Capitec is playing the head in the sand game and believe that this problem can be solved through ignorance and silence! Not with me, I take this to the next level. R250 costing Capitec already well above R5000 only on wasting labour hours without results. Wonder... is Capitec only excuses driven without solutions?
Received Wednesday 2 calls from Capitec and still no outcome. Capitec is playing the head in the sand game and believe that this problem can be solved through ignorance and silence! Not with me, I take this to the next level. R250 costing Capitec already well above R5000 only on wasting labour hours without results. Wonder... is Capitec only excuses driven without solutions?