HR
Hanrico R

1 reviews | Active since Aug 2019

17 Dec 2020, 19:12

Deducting debit orders before salary date

I have a standing debit order for the 27th with Capitec. Today, on the 17th, somebody paid money into my account for personal reasons, and Capitec deducted the debit order immediately even tough my salary is only paid on the 27th. This is unacceptable because I signed for debit orders on my salary date. Why do they take money before salary date? And I am sure if aby debit orders go off with no money in he account they will charge me!! Why not wait for my salary and dates as contracted?? I have seen that some companies take the liberty if deducting debit orders sooner in Dec. But surely you can wait till salary date!!

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Dec 2020, 19:52
Official
Good day Hanrico

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank