Declined when de*****ed

I am Sifiso Ndlovu, I was de*****ed on the 26 November, I went to the Mall and found Capitec ATM closed, I used alternative ATM I had hired a transport to take my daughter to Hospital. The guy came to me said he forgot his slip, I chased him away. My card was swallowed by the machine. My phone was off could not see that money was going out. I saw the next morning as I had a terrible night my child being sick. Now Capitec ***** department is telling I was not supposed to withdraw at ATM there are ********. They acknowledge that I was ****med, my question why do they have ATM's, I was told I must withdraw at Shoprite, must we not use ATM's? Why do they close their ATM's if we not supposed to use other ATM. This is a pathetic bank. And does not think for its customers. Now me and my family must have black Christmas because of a bank that does not care. I want to get hold of their complaints department. My number is ***