Declined to open accounts for minor (with fica doc

Hi, on the 04 April 2016 I went Capitec Bank ( Grand Central, Shop 20 Cnr Plein and Darling Street) to open two saving accounts for the minors. I brough my ID, 2x Birth certificate and mt proof of Address ( mind you I am a capitec client). I was told my document is invalid on the basis that on my statement from GEMS which was issued on the 26/02/2016, it had a fine print written \resigned 31/03/2016\". They told me I am no longer a member of GEMS so I can't use the letter. I am off the view this is in contradiction with the requirements of FICA. ALL is required is:<br> <br> 1. Insurance policy document (less than 12 months old) GEMS statement valid for 12 months<br> 2. Birth certificate for minor<br> 3. My ID<br> <br> I feel very agrieved as I was ill treated and denied access for my children to financial service.<br> I had to wait for more than 30 minutes in the queue while the lady is busy with Customer Care ( which I do appreciate her efforts).<br> I lost my lunch time in vein.<br> I used the R2000 which I planed to deposit for my kids, because of CAPITEC BANK.<br> <br> Reference for Call centre #***1<br> My contacts: ***<br> My Capitec number ***<br> me [Email Removed]<br> <br> Regards,<br> Mfundo Mancayi"