Declined Policy claim

Item: Capitec Bank
Rating: 4
Author: Adoons E

I am so hurt and disappointed with Capitec bank. I have lost my uncle on the 11.03 26.I went to capitec to claim. They declined my claim. I have made a proof (affidavit) explaining how I'm related with the deseased. Him and my mun are brother and sister from same parent. We do not share the same surname because my mum is married. I no longer have trust in Capitec and I wouldn't advise anyone to bank nor have policy with them. What a double pain. Lost a loved one and unable to send him off in a proper manner

Helpful (0)

Replies (4)

Capitec Bank's replyOfficial

26 Mar 2026, 06:02

Hello, you are through to Siboniso, Please allow me a few minutes to fami****ise myself with your query.

Capitec Bank's reply26 Mar 2026, 06:02

Official

Hello, you are through to Siboniso, Please allow me a few minutes to fami****ise myself with your query.

Capitec Bank's replyOfficial

26 Mar 2026, 06:05

I can see you mentioned that your claimed has been declined. I am sorry to hear that, condolences to your uncle and your family at large, how would you like me to assist you with today?

Capitec Bank's reply26 Mar 2026, 06:05

Official

I can see you mentioned that your claimed has been declined. I am sorry to hear that, condolences to your uncle and your family at large, how would you like me to assist you with today?

Capitec Bank's replyOfficial

26 Mar 2026, 06:20

I am still here to assist you, are you there?

Capitec Bank's reply26 Mar 2026, 06:20

Official

I am still here to assist you, are you there?

Capitec Bank's replyOfficial

26 Mar 2026, 06:42

As there’s been no response, I’ll go ahead and close our chat now😔 Did you know you , you’re welcome to send us a WhatsApp message anytime, day or night, from 6 am up until 10 pm, and we’ll be happy to assist you promptly! 😊

Capitec Bank's reply26 Mar 2026, 06:42

Official