declined credit facility

Early 2018 i app**** for capitec credit facilities and were approved with a credit facility of R5000.00. I then told them i rather will have a credit facility of R1500.00 and when i want more or increase it i will then come in with the neccesary documents which were today 20/08/2018 i were declined and said to settle my current credit facility i dont have money thats the reason i need to upgrade it.

I send and email to customer service to get an explanation but hard luck for me. I feel like closing my account since there is no feed back. Please assist as i dont know were to start.

Chris. Cell no: ********** Email address: **********