Declined because of compuscan

I changed my salary to go into Capitec Biggest mistake. I have been trying to apply for a credit card with them, I don't know how many times I have visited the branch or been referred to different departments. Yet I have been working with my company for over 3 years. The declined my application because of compuscan. When employer called compuscan they said capitec always says that but it doesn't exist. Called capitec was told to call CAT but still no assistance. Disappointed to say the least. Thabo parys branch was very patient even when he was not getting assisted by the head office.