Deciding What a Client may or may not Pay for - Poor and Extremely Bad Service - No Recogmendation at all

If I could give no stars that would be better, however, I have a monthly online subscription with Epic Games Online, whereby my Debit Orders for my subscription always went off with no issue at all, all of a suddon this month my Subscribtion did not go through, reason according to Epic Games is that I should contact my Card Service Provider to resolve this issue - I then called Capitec on ***and a consultant by the name of Ntatseko answered and tried to assist, she then said that the reason for all this is due to Capitec Blocking some Google Play Account Debits or something, but it does not make sense, she then placed me on hold for almost 20 mins just to confirm that Epic Games had stopped the payment from their side (Where will a company that asks for payment in service ever stop a recurring purchase???) - Unfortunately my issue was still not resolved as the call got Cut Off - In my personal opinion, No One gave Capitec my Authority to stop this payment (Purchase) at all. I'll be expecting a call from someone that is capable of assisting me in clearing up this matter urgently, I am losing out on rewards that if due to non payment the rewards fall away, and no one will be happy about something like that especialy when you have made sure that this goes off every month as it should, and in one tiny blink of an eye, capitec just decides that I, the customer may not pay for something that I enjoy... NOT TCF Capitec...