HS
Haydie S
1 reviews | Active since Nov 2021
23 Jan 2022, 04:30
DECEMBER LOAN DEDUCTION
I GOT A LOAN FROM CAPITEC. IN DECEMBER WE GOT SMS'ES WITHOUT ANY OPTIONS TO INFORM US ABOUT DEBIT ORDERS THAT WILL BE DEDUCTED EARLIER BUT OUR SALARY DATE REMAINED TE SAME. LAST THURSDAY OF THE MONTH. CAPITEC THEN TRIED TO DEDUCT BUT THERE WERE NO FUNDS. THE MOMENT I RECEIVED MY SALARY AND YOU WERE NOT DEDUCTING THE DEBITORDER WE PAID IT IMMEDIATELY . NOW I FOUND OUT WHEN I WANTED A STUDENT LOAN FOR MY DAUGHTER THAT CAPITEC LISTED ME AS A BAD PAYER. NEVER WAS I IN ARREARS. HOW WILL YOU FIX THIS NOW. I NEED A LETTER FROM YOU OF GOODSTANDING AND THAT I'M NOT IN ARREARS WITH YOU. THIS IS REALLY UNACCEPTABLE.
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Replies (2)
Capitec Bank's replyOfficial
23 Jan 2022, 05:59Good day Haydie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply23 Jan 2022, 05:59
Official
Good day Haydie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
02 Mar 2022, 10:14Hi Haydie
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply02 Mar 2022, 10:14
Official
Hi Haydie
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,