Deceased estates

I went to capitec to claim the deceased estates of my father When I got there they said I had to go to court I went to court three days later and came back with the document they wanted . The manager told me that the documents were there and capitec would now process the payment within 2-4 working days A week later I got a call saying there's another document missing (I had to get another document from the court ) I submitted the document and then again the lady said the payment will be processed within a week I've been waiting ever since The process is really draining Next week I have to register at school and I still don't have any cent to pay for my fees because of capitec bank