Deceased department

Item: Capitec Bank
Rating: 1
Author: Rene K

Yesterday got mail that the funds will be in today. Phone them my papers still sitting at Management to sign off.

It's my money and they said I must take out to another bank they don't open estate account. But I have been waiting for 16 days.

If they don't want investments why are they take there time just to sign the transfer.

Capitec Bank really disappointed me.

And the manager don't reply on you emails. If you phone 30+ waiting time for agent.

Please can you help me i had it with Capitec Bank

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

16 Mar 2021, 14:51

Good day Rene

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply16 Mar 2021, 14:51

Official

Rene K's updateReviewer Update

16 Mar 2021, 15:24

Please i need the financial department manager to phone me not one of call center and he must have my documents ready to transfer the funds.
I also would like mail send to me with details that the funds has been transferred.

My next complain will be send to news/tv

Thanks

Rene K's update16 Mar 2021, 15:24

Reviewer Update

Rene K's updateReviewer Update

16 Mar 2021, 17:44

Michael Maree, I really appreciate the feedback and phone call.

I hope that your team members see the good clients service you provide to me.

Thanks Michael (Capitec)
Excellent service sir.

Rene K's update16 Mar 2021, 17:44

Reviewer Update

Michael Maree, I really appreciate the feedback and phone call.

I hope that your team members see the good clients service you provide to me.

Thanks Michael (Capitec)
Excellent service sir.