Deceased Account

I have been sending e-mails to Capitec Bank regarding my late mom's bank account closure and to transfer remaining funds into my account as the executor without success. I e-mailed all requested documents and received *** as a reference nr on the 22nd November 2024, called twice thereafter and was advised that there is no contact number for the deceased department and that I should send an e-mail to follow up. I send another e-mail and received *** as a reference nr on 12/12/2024. Today I call again, the 1st consultant was so rude, I asked her to put me back in the que to hold for the next consultant as she is clearly not in the mood to help me. She then place me back in the que and i hold on to be held, the next consultant did help and advised me that my 1st ref nr is marked as resolved and my 2nd ref nr is marked as duplicate, thus i have no open call. I have not received any feedback or assistance in this regard and seems like i have reached a dead end. my only help seems to be here, please assist.