Debt Settled but system not updated, Insufficient Information on Paid up letter

<p>Dear Hello Peter. Below, please see my email venting my frustration with capitec bank- this was sent to them and their associates. I am yet to receive feedback. I am now sitting with 4 incident number rom their automated system and no one has called.</p> <p>The current incident numbers are : ********** 8, ********** 8, ********** 0, ********** 6</p> <p><br />Dear All.</p> <p>Dear Capitec CCS & Contact Center<br />I am yet to receive a call from your agent with regards to Incident Number ********** 8.</p> <p>There are a couple of issues that I need raised and attended to urgently.</p> <p>I have been working closely with Georginah Chabangu at Vertex ****ion regarding my Capitec loan account.<br />I requested a settlement amount for this loan- I received it on the 15 June 2016 (attached)<br />I then settled the account on the 17 June 2016 (pop attached)<br />I requested a paid up letter - this was received on the 11 July 2016</p> <p><br />Issues with the paid up letter.</p> <p>The Capitec Loan appears twice on my TransUnion profile as an account and as a Judgement under MVT Finance Case Number 61881/2013 and by the way this has not been updated as PAID UP and I need to know why<br />Secondly, the paid up letter from Vertex does not contain the Case number and on the incident raised I requested that this be done- No one has responded. I even went to the Greenstone Branch to have this sorted out, I am yet to be helped.<br />I also called Vertex on the 18 July 2016 , I spoke to Georginah who was adamant the their reference number and case number are the same thing, she promised to speak to her team leader and get back to me, I am still waiting</p> <p>Second Issue:</p> <p>When at the branch on the 18 july 2016 attended by Luso- I asked him to check on the banks system to check if the account reflects as paid up. <br />NO , the account on Capitec system still reflects as unpaid - I want to know why and need it to be updated. <br />How do you issue a paid up letter without updating ypour system?</p>