debt review flag

I wrote a review about capitec after i sent proof that experian and vantage debt management has written confirming that I'm not under debt review capitec didn't bother to call me i had to waste my money again to call them and i spoke to Pamela who told me that the is a response from their CAT department that they don't deal with debt review i should call compuscan she gave me the number when i dialed it i found out it was experian the same bureau they using experian responded and i sent them the response since the flag is showing to them and gives clear messages that I'm on debt review which experian dismiss and their consultants told me that the CAT department they are the only department that can be able to lift the flag i bank with them and have two debts with them which are less than 15000 how do they think i qualify for debt review why did they I'm blaming them cause experian as credit bureau confirmed that im not flagged yet capitec believes i am even with the proof at their disposal can they solve this issue as i have done enough as a consumer to proof that i did not apply for debt review