debt review

m still awaiting capitec to respond or contact on my last review is this how capitec treats it's clients or it's because they know what they have done and don't care how their actions affect people since August capitec to flag my name under debt review even with all the proof i collected and gave to them it's still hard to unflag my name i was again talking to nedbank and a second confirmation was given that Capitec has put me under debt review they can't explain why as i never enquired with them they say they didn't do that yet can't provide me with a letter to proof that that they didn't it's sad cause the banking ombudsman dismiss cases without doing their investigation they believe what the bank tells them without even making sure that the complainant is satisfied