Debt order deductions

I recently app**** for debt review and my debt counsellor told me to change banks as Capitec would debit even though they are not suppose to, but I was not able to change banks as it was already late in the month. I requested Capitec not debit my account as I had to make payment to my debt counsellors. A Capitec employee at Glenfair assured me that my account would not be debited as their system was reflecting that I have app**** for debt review. I received my salary on 22 January 2016. Immediately when my salary was paid Capitec deducted from it and only sent me an sms of my salary amount after sending the ones for their early deductions. I tried to reverse their debits and they refused. Furthermore, Capitec's debit orders are not reflected on my debit orders and I am unable to reverse them personally as they have refused on many occasions to do so at the bank. Due to this I was unable to meet my first payment for my debt review. The lady I spoke to at Capitec Glenfair was extremely rude, loud, insensitive and would not lower her voice despite me requesting her on many occasions. She insisted that Capitec would NEVER reverse their debit orders regardless of what may happen