CT
Chante T

1 reviews | Active since Feb 2015

26 May 2017, 08:45

Debt Collector Clayton

<p>I just want to give a huge thank you to your employee Clayton.<br />I did not pay my loans the previous month for being in a big financial strain and had made arrangements to only pay my installments end of May, and make arrangements later on for the arrears. This morning when I got up I saw that all my loans went off double and I was completely freaked out. I phoned in and got through to Clayton. He was EXTREMELY helpfull, understanding and friendly. Withing like 5 minutes, my account was sorted out and he gave me advise as to make the arrangement and to perhaps lessen my installments over a longer period to be in a better financial position. I take my hat off to Clayton, for making my day so much better, and a solution to my financial problem in one call. Definitely a star employee.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply26 May 2017, 10:33
Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Clayton, we trust that your future association with Capitec Bank will continue to live up to your expectations.

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Capitec Bank