MT
Mariechen T
1 reviews | Active since Feb 2013
11 Oct 2016, 13:26
Debt
<p>My dad opened an account at Tygervalley branch. They then gave him a personal loan of R7000. As he is a pensioner he can't afford the premiums. I was very upset when I realized that he signed this documents without explaining to him. I feel this is rectless lending to elderly people as he is 85 of age. He is not capable to pay this amount every month. Id ********** 050084</p>
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Capitec Bank's replyOfficial
11 Oct 2016, 15:01I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply11 Oct 2016, 15:01
Official
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
14 Oct 2016, 10:12Hi Mariechen
I would like to assist you as for as a i am capable of, regreattably there are oustanding details preventing me from doing so. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the frustration this matter might have caused you.
Thank you for bringing this matter to our attention. We will take the necessary remedial actions to address the product that was rendered to you dad.
I have sent you an SMS as an alternative method of communication as a result of not being able to reach you on your mobile number. Please feel free to contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Best regards,
Capitec Bank's reply14 Oct 2016, 10:12
Official
Hi Mariechen
I would like to assist you as for as a i am capable of, regreattably there are oustanding details preventing me from doing so. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the frustration this matter might have caused you.
Thank you for bringing this matter to our attention. We will take the necessary remedial actions to address the product that was rendered to you dad.
I have sent you an SMS as an alternative method of communication as a result of not being able to reach you on your mobile number. Please feel free to contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Best regards,