1 reviews | Active since Apr 2016

30 Apr 2018, 20:09

Debiting clients long after loan agreement term elapsed without proper explanation

Very disappointed with Capitec bank. The bank has continued to debit my bank account after the contractual term of the loan has lapsed. Visited the branch to see if this can be resolved but it seems no one can give me answers instead promised to get back to me by close of business. I am still waiting!! Very dissatisfied!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply02 May 2018, 11:37
Official

I acknowledge your posting, and have referred it to Alfonso Florence for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

's update08 May 2018, 16:53
Reviewer Update
I am yet to be contacted with feedback on this. This is unacceptable!