EB
Elaine B
1 reviews | Active since Jul 2013
25 Feb 2015, 06:22
debiting account
I have a loan with Capitec bank i have been banking with them from 2011 never had a problem now the last few months with my loan they debit my account way to early i have been in contact with the call centre and went to the branch still they debit my account when they want to i get my Salary in the last day of each month and they know that but still they do what they want.
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Capitec Bank's replyOfficial
25 Feb 2015, 08:05Hello elaineb074,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Best regards,
Capitec Bank's reply25 Feb 2015, 08:05
Official
Hello elaineb074,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Best regards,