SM
Sharon M

1 reviews | Active since Oct 2019

24 Jun 2025, 18:52

Debited twice

On the 20th of June 2025, I made payment to Payflex but instead of getting 1 in-app message I got 2. When I checked my app the same amount went out twice. The amount in question is R373.11. Payflex got 1 payment,the other disappeared with Capitec. I don't understand why yoh would debit me twice. I called Payflex and they confirmed that they got 1 payment R373.11. Please reverse my money as it still shows as a pending transaction. I've been calling Capitec and they only say it will reverse in days and I can't take this as a clear answer.

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Jun 2025, 20:37
Official
Good day Sharon. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
SM
Sharon M's update24 Jun 2025, 20:42
Reviewer Update
I'd appreciate it!