Debited Twice

I'm very disappointed with the manner in which my query is being handled, I called in several times and no ones seems to want to assist. I sent an email but was assisted by a very lazy person who could hardly invest time into understanding my query instead she gave me a dismissive and vague response. On 18 December I paid my funeral policy and paid 3 arrears for September, October and November then on the 23rd of January 2021 I logged a claim but to my surprise I was debited on the 25th of January but I understood that the instruction had already been sent which made sense, however when my claim was paid out it was less of my normal premium which means I've been debited twice and when I enquired Leana Lourens never bothered to investigate but simply told me my policy was in arrears of which it was not. I sent screenshots as proof that I was up to date with my policy but she chose to not respond and I followed up twice to no avail. I need my money to be refunded back to my account ASAP.