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Boitumelo T

1 reviews | Active since Dec 2021

22 Mar 2023, 13:57

Debited for a policy that was not taken up and cancelled.

How do you debit my account for a policy that was never taken up. i cancelled my funeral plan because of affordability and when i cancelled it.it said policy not taken up,but my account is debited for a policy that was cancelled and taken up.when i asked where did my money go to now,because i want to dispute it. If i had an incident they would not have cover me they would say it was not taken up.I want my money back i refuse to pay for a policy not taken up. And i know im wasting my time bcos i will never get a response from capitec they will try call and when i answer they keep quit and then after 2days say they closing the query.Thats how they deal with their complaints.What a service i always get from this bank.

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Replies (3)
BT
Boitumelo T's update22 Mar 2023, 14:22
Reviewer Update
what is a meaning of not taken up.because the policy is not taken up and its then cancelled.but you still debit my account for a policy cancelled and not taken up and you say i wont get a refund.if the debit order went through before cancellation i would understand.but a debit order going through after cancellation and not taken up.thats madness for me.where is my money going to.

Capitec Bank
Capitec Bank's reply23 Mar 2023, 06:23
Official
Good day  Boitumelo Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
BT
Boitumelo T's update27 Mar 2023, 07:23
Reviewer Update
like i said my query was ignored about to this day.this is how capitec deal with their queries one missed call and that was it.i used to put so much money in my capitec account now i dont bcos of their bad customer service.the above response was for them to cover their back nothing much.