sZ
sibonile Z
1 reviews | Active since Aug 2014
27 Jun 2015, 06:52
debit their money on a wrong date
This happened for the second time, I took a loan with them then I signed the contract that I wil pay on the 31 of every month, but supprisingly today they tried to debit their money on a wrong date, this is totally wrong . The account got rejected because of that matter. Im so...I will try to speak with my bank with this and settle the loan with capitec,
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Capitec Bank's replyOfficial
29 Jun 2015, 08:40Hello Sibo7736,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Capitec Bank's reply29 Jun 2015, 08:40
Official
Hello Sibo7736,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank