Debit Orders taken before due date

Hi,

Money has been taken off my account for the second time now after kindly asking them to reverse it until I got paid.

I spoke to call centre on Thursday, requesting the above mentioned issue and I waited whole day for them to do the revert. But nothing happened. Wasted R60 airtime on a call for that and nothing was done.

I phoned on Friday, and a lovely lady named Odette helped me and she reversed the debit orders for me. She mentioned that Capitec takes the money off as soon as they see money coming into your account, even if it's not your Salary which I feel is wrong as they are assuming money comes through is your salary when it's not. That's R50 airtime down the drain.

The night time that very same debit orders come off again. Then the next day, which is today, a lady answers and I explain to her the situation. Then she tells me that my debit order is set for the 22nd. Because it's a public holiday but I do not dictate when my payday is so I feel this is an unfair assumption to make based on what other companies do.

Please can I be contacted regarding this, I refuse to use my airtime on mistakes that aren't mine.

Thanks