Debit orders i dont know anything about. and they refuse to help me over phone, after they did it before.

Item: Capitec Bank
Rating: 5
Author: juanita M

I had a debit order that went off this morning and I have no idea who took the debit order. I am unable to reversed it from my PC cause I am unable to get the app on my PC due to security reason for the company. but I do all my online banking from my PC. the lady that I spoke to was so un helpful. all she said is , I must go to the branch. and the last time I had debit orders reversed they helped me. I am very unhappy with Capitec, it makes me want to change banks.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

29 Sept 2017, 11:37

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank's reply29 Sept 2017, 11:37

Official

Complaint Management

Capitec Bank

juanita M's updateReviewer Update

29 Sept 2017, 11:40

Thank you. It is just impossible for me to get to a bank that is why I do everything online or over the phone like id did the last time.

juanita M's update29 Sept 2017, 11:40

Reviewer Update

Thank you. It is just impossible for me to get to a bank that is why I do everything online or over the phone like id did the last time.

juanita M's updateReviewer Update

29 Sept 2017, 11:40

Thank you. It is just impossible for me to get to a bank that is why I do everything online or over the phone like id did the last time.

juanita M's update29 Sept 2017, 11:40

Reviewer Update

Thank you. It is just impossible for me to get to a bank that is why I do everything online or over the phone like id did the last time.